Frequently Asked Questions
Is ROSSL jewellery water-resistant?
Absolutely, without a doubt. All of our jewellery is completely resistant to water, sweat, and heat.
This means you can confidently wear it in showers, baths, pools, the ocean, or even during your workouts without a worry!
Does ROSSL jewellery lose its luster or change color?
Not at all. Our jewellery will retain its original brilliance, never fading, tarnishing, or changing color.
Every piece of our jewellery is meticulously coated with PVD vacuum coating technology, ensuring it remains scratch-free and retains its vibrant appearance.
Can your jewellery cause skin discoloration or rashes?
Never. Our jewellery has undergone rigorous testing to ensure all materials used are hypoallergenic.
This guarantees that our jewellery will never lead to skin discoloration or rashes, unlike cheaper jewellery made from zinc or copper, which can cause such issues.
Is ROSSL jewellery plated with authentic gold?
Indeed, our jewellery is plated with a substantial 5-micron layer of Genuine 18 Karat Gold.
We employ ion-bonding technology to provide maximum scratch and water resistance, ensuring durability and lasting beauty.
Do ROSSL items come with a Lifetime Warranty?
Certainly! All our jewelry is backed by a LIFETIME guarantee. If you ever encounter any issues, ROSSL will replace or repair the item for you.
Where are your shipments dispatched from?
Our products are shipped from our UK-based warehouse.
Which countries are eligible for your shipping services?
We offer worldwide shipping to all countries.... No Russia or Morroco Shipments*
Shipping & Returns
All orders are shipped from our UK warehouse the next working day. In some cases there are locations we simply cannot ship to. If this happens we will contact you as an emergency and fully refund for your goods. Depending on your location we rely on several different couriers to deliver your order as soon as possible this could be USPS, UPS, FedEX, DHL or normal post.
We are not responsible for any custom fees that may occur, when purchasing our products you consent that one or more of your packages may be shipped to you and you may get a custom fee when they arrive in your country.
We provide Free Shipping on all orders.
*Estimated Delivery Times*
Shipping times & rates - United Kingdom:
Royal Mail 2nd Class Signed For - 2-5 Business Days | Free
Shipping times & rates - International:
Royal Mail Standard Shipping - 7-14 Business Days | Free
Royal Mail International Tracked Shipping - 5-7 Business Days | £6
Royal Mail International Tracked Shipping £80+ Order Value - 5-7 Business Days | FREE
We are proud to offer free shipping for all of our customers, please bare with us on shipping times as we are very busy. Our time frames are normally faster than stated.
Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at firstname.lastname@example.org if you have any questions.
Countries we do not ship to:
If for any reason your package has been unclaimed and has been returned to us there will be a $8 restocking fee.